Help - Where to Go

BSOE HELP & FAQ Listing - Below are typical requests and how to get help.

Access to Building & Keys
Click on the link above to understand the key and electronic access system and policies.  If you already know them, then please login to the UCSC online key request system to request keys and codes. 

Cellular/Mobile Phone Use
UCSC Main Campus Cellular coverage map
UCSC does not own, operate nor control cellular phone service on campus.  UCSC only leases space for cellular towers and locations for transmitters.  If your cell phone service is not working or working poorly, please contact your service provider.  Only by contacting your service provider, will service be improved.

Discounts for UCSC Faculty/Staff and Students.  UCSC has discounts with some cellular phone/data service providers.  Please see the ITS page listed below:
http://its.ucsc.edu/telephone/wireless-phone.html

Reporting Cellular/Mobile Phone System Problems by Provider
AT&T Cellular Coverage Problems
For AT&T Call 611 on your AT&T cell phone and tell AT&T your coverage or data problems.  You can also get the free 'Mark the Spot' application for your smart phone that will transmit much of the necessary data without needing to call AT&T

Verizon

Sprint

 

Cleaning & Custodial Support
Please see our web page describing the custodial service level that UCSC provides.   We realize it is very inadaquate.   If you would like an area cleaned, please submit a request to facilities-request@soe.ucsc.edu.   A FOAPAL and authorization to bill cleaning charges is required for cleaning that is above the service level that UCSC provides. 

Computing Problems, Computing Network or Support Needs
See web page above or email the campus computing help desk:  help@ucsc.edu
For BSOE computing issues please put BSOE or SOE computing in subject line so help desk personnel can route issue quicker.  This also includes requests for add, move and change of computer network taps.

Copying and Copying Support
All personnel generally do their own copying and ordering of copying.  There are two primary methods, either use a copy machine yourself or for large jobs, send the job to UCSC copy services and pickup or have delivered to your mailstop.

Copy Machine Use - Small Scale
See the UCSC Copier Program web page for detailed information on copiers.  To use copiers you need to be setup in the system with an account code.  This will likely require FOAPAL (account code) to charge copying to.   See your dept manager or research accountant to get the appropirate FOAPAL.   You will need to bill copies to the correct FOAPAL.
UCSC Copier locations
JBEB 1st floor near Room 118, JBEB 3rd Floor near Room 302 and 399C.
E2 Rooms 210, 298F, 390, 425/hallway, 590 
PSB Rooms 233, 301

Copying
 - Large Scale
http://www.copycenter.ucsc.edu/
UCSC Copy Center can do large job secure copying for exams, quizes, handouts, etc can be submitted via email with form attached.  See their web page for phone number if the requirement is last minute.

Courtyard Use - Areas Between E2 & JBEB and Around Engineering Auditiorium
Please see our web page, link above.

Emergency Prepareness and Evacuation
Consult our emergency prepareness and evacuation page for detailed information. 

Event Support
Please see event support page, click on link above.   BSOE facilities can provided very limited assistance, most events are DYI - do it yourself.   We have a limited number of folding tables and stacking chairs which are issued and setup on a reservations basis.  If you need to reserve our folding tables and chairs, please email:  facilities-request@soe.ucsc.edu.  

For larger events, please work with your department manager or administrative assistant.   UCSC has a contract with Alexis Party Rental to provide event furniture and event equipment.   Alexis Party Rental  300 Natural Bridges Drve, Santa Cruz, CA.  (831) 458-6080.   Alexis Party Rental is in CruzBuy and many prior purchases can be reviewed to get an idea of costs and what can be done. 

Note:  If you are holding an event with food and/or beverage, you may need to complete and have an approved Entertainment Reporting Form (ERF).  Check with your department manager and research accountant for requirements of the ERF.

Furniture
Whether it be moving, new purchases, repairs, disposal or ergonomic adjustments, e-mail your questions to our ticketing system e-mail address listed above. We have limited funding and very limited off-campus storage space. We have a few assorted furniture items on hand and may be able to fill your request quickly.

New Purchases and Reconfigurations
Email:  facilities-request@soe.ucsc.edu    New furniture purchases require a long lead-time, as much as 12 weeks, for delivery. As soon as you recognize the need for new furniture contact us to begin the ordering process. Baskin SoE has developed a standard range of components and colors for furniture. We can select from this standard and assist you wherever possible.  

Moves
Requests to move furniture, office contents, and lab equipment should be e-mailed to our ticketing system facilities-request@soe.ucsc.edu. For major lab moves, we ask for 30 days advanced notice. For office moves, 20 days notice is needed. Most of this time is for telephone moves which require 15 days advance notice.  In advance of your move we will visit with you to discuss your needs and expectations. We prepare a scripted move list for the workers to follow and, as much as possible, clearly tag every item and location. We have developed an information form to help you prepare for the move, and we provide tags for tagging your items. We will bring these things to you upon request. We will provide boxes.  For efficiency and safety the movers request that you not be present during a move. With our preparations and proper labeling everything should go smoothly and quickly.  We will help you prepare space for setup and moves. Where we have them, we will provide floor plans.   All extra cubical parts and extra furniture after a move or office/lab reconfiguration is completed will be absorbed into the common BSOE furniture pool and placed in BSOE storage. This common pool is used for future adjustments in office/lab furnishings Schoolwide. Departments, Laboratories and ORUs are not provisioned with storage space for spares/extra furniture.

 

Instructional /Instructor Support (BSOE Division)
Contact BSOE Instructional Support Staff (ISS) in E2 Room 298.   
via email at:  instruct@rt.soe.ucsc.edu
Also click on link above for current information.

Instrutional Computing Labs (Campus Computing Labs)

Contact ITS Instructional Technology via Instructional Computing WebForm 

Instructional Lab Needs (BSOE Hardware Labs)
Contact Baskin Engineering Lab Support (BELS) via email to:   bels-request@soe.ucsc.edu

Keys & Electronic Access
Click on the link above to understand the key and electronic access system and policies.  If you already know them, then please login to the UCSC online key request system to request keys and codes.
 

Mail Stops and Mail Stops
Faculty and staff mailboxes are maintained in 3 locations.
MS SOE  - located in the Dean's office - JBEB-335A  Maintained by Dean's Executive Assistant
MS SOE2 - located in Engineering 2 Room 210.  Maintained by BSOE Instructional Support  (email: instruct@rt.soe.ucsc.edu)
MS SOE3 - located in Engineering 2 Room 310.  Maintained by BSOE Instructional Support  (email: instruct@rt.soe.ucsc.edu)
More info on Instructional Support Web page at:  https://intranet.soe.ucsc.edu/instructional-support

Network Activations, Moves & Changes
See web page above,  email the campus computing help desk:  help@ucsc.edu   or  login to IT Request system   itrequest.ucsc.edu
For BSOE computing issues please put BSOE or SOE computing in subject line and the Building Name and Room number so help desk personnel can route issue quicker and networking staff can respond sooner.  This also includes requests for add, move and change of computer network taps.

 


Reservations and Meetings
Occupancy limits are set by the Fire Marshall.   One general rule of thumb that has been used is 15 sf/person for Class B occupancy conference room space; 20 sf/person for classroom space, capped at 49 people for a single exit room or where the second exit is not a minimum of 1/2 to 1/3 the max diagonal of the room.

How to reserve a ...

UCSC Classroom
BSOE faculty member, make your room reservations via BSOE instructional suppport.
More info at:  https://intranet.soe.ucsc.edu/instructional-support
Email BSOE instructional support ticket queue:  instruct@rt.soe.ucsc.edu

Non BSOE faculty and are seeking to use a classroom for purposes other than instruction, please contact UCSC Registars' office.  Note that most classrooms are in full use during the academic quarter, however weekends may be less so.
UCSC Registar - registrar@ucsc.edu

BSOE Conference Room
Email BSOE instructional support ticket queue:  instruct@rt.soe.ucsc.edu
BSOE facilities does not reserve conference rooms.  All access requests must be forwarded by instructional support staff to BSOE facilities.  BSOE facilities does not accept access requests directly from users.

BSOE Teaching Lab
Email Baskin Engineering Lab Support at:   bels-request@rt.soe.ucsc.edu
Teaching labs are generally reserved for BSOE courses.   At times when courses are not meeting, labs are available by fee for use under a UCSC approved recharge.  See BELS Web Site for more information on BSOE teaching labs.

CITRIS Conference Rooms and Spaces - click on link
This includes the Simularium (E2-180), E2-506, E2-533, E2-556, Optiputer (E2-598) and 5th floor conference room (E2-599).   Request a reservation via the CITRIS web request page.  
https://iti.soe.ucsc.edu/CITRIS/reservation
All access requests for CITRIS spaces must be forwarded by CITRIS staff to BSOE facilities.  BSOE facilities will not accept access requests directly from users.

BSOE Courtyard Spaces - click on link
See web page for details on reserving and use of BSOE courtyard spaces

Lobby and Common areas of Jack Baskin Engineering and Engineering 2 Buildings for Special Events
Email BSOE facilities at:  facilities-request@rt.soe.ucsc.edu
Please note whether you are a BSOE activity or not and whether you will have any needs such as tables, chairs, trash cans and whether you will be serving or selling food.   If you are serving or selling food, please review the food permit process and ensure you have a food permit if needed.  Make sure you contact UCSC EH&S two weeks in advance should a food permit be required.

Silicon Valley Campus (SVC) aka Bowers Ave - Information and Support  
See web page for for details on support at Silicon Valley Campus (SVC) located at 3175 Bowers Avenue in Santa Clara.



Teaching Assistant Assignments
Contact Graduate Advising Staff - Tracie Tucker & Emily Gregg


 

Telephone Issues

Reporting Problems with Telephone
Please report telephone problems to BSOE facilities office via email to:  facilities-request@soe.ucsc.edu
BSOE faciliites may do an initial investigation and then submit a request to ITS telcom for repairs.   You may submit a ticket or request to ITS telcom 
ITS via the itrequest system or via email to help@ucsc.edu.   BSOE facilities would also like to know about telephone problems, so you may 

Typical VoIP Telephone Problems
VoIP phone not working - try unplugging the cable from the phone, wait about 10 seconds and then plug it back it.   This causes the phone to reboot, which sometimes might clear up a problem.

VoIP phone is dropping parts of conversation - please email BSOE facilities with phone number, location, date/time of call and whom you were speaking to. 


Typical VoIP Telephone FAQ Setup Questions

Q:  How do I set my phone to forward calls made to my office phone to my cell phone or other external phone?

A:  This is called External call forwording (ECF).   On the redirect menu on your VoIP phone there is a menu option, however as of 12/20/16, this menu option does not work.   Instead you need to manually program this feature.    To use ECF without using the FollowMe menu option (which is broken),
1. Press:  *23#6xxxxxxx# where xxxxxxx is the 7 or 10 digit external number you'd like to forward to.
2. This should light the diversion softkey on your phone and on the lower right, your screen should should say "Diverted to external".  If the phone is off the hook, you can hang up. 
3. Pressing the diversion key after will disable the Diversion function.  If you need to setup external diversion again, redo steps 1 & 2.

Note:  To use ECF, ITS needs to manually set a bit on your telephone account, currently there is should be no charge for this.   As of 12/20/16, ECF is not set by default however BSOE faciliites has requested that ITS make ECF capability a default setting.


Equipment
 new VoIP Equipment

 VoIP Phone Manuals

 Approved headset for VoIP Phones
The ITS offiically approved head set for use with the new VoIP phones is Savi 700 Series Wireless over-the-ear headset (Model: W730, Part Number 83543-11).  This requires the APS 11 Electronic Hook Switch (EHS) Cable (Part Number P/N: 37818-11)>   This unit is available from Plantronics, Computer Discount Warehouse Goverment (CDWG) and many office supply stores.   The SAVI 700 wokrs seamlessly with PC, mobile phone and desk phones calls.  Cost for headset is $465.95, Cost for EHS Cable APS-11 is $79.95 both from Plantronics direct.  Prices may vary from other sellers.

Savi 700 Series       P/N: 83543-11   $465.95    (CDWG - $294.25 as of 11/30/16)
APS 11 EHS Cable   P/N: 37818-11    $79.95     (CDWG -   $64.83 as of 11/30/16)

 

 Conference/Speaker Phones for VoIP use
  (TBD)


Telephone Changes
For new or changes in telephone, please complete our TelephoneRequest web form

BSOE facilities interfaces with ITS telcom to order and make changes to phone service.  Pleases submit your request 15 days to us in advance of need via the web form above as ITS telcom is frequently backed up with requests.